Refund policy

At DukaanOnline.store, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.

Return Eligibility

You can request a return if:

You received a damaged or defective product.
You received the wrong product.
The product is significantly different from what was shown or described on our website.

Please contact us within 7 days of receiving your order to request a return.

The product should be unused and in its original condition and packaging. We may ask you to share clear photos or a short video of the product to help us understand the issue.

Non-Returnable Items

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return.

Refunds

Once we receive and check the returned product, we will let you know whether your refund has been approved.

If approved, the refund will be processed through the available refund method. The time taken for the refund to reach you may depend on your payment method or bank.