Shipping policy

At DukaanOnline.store, we aim to make your order delivery as smooth and convenient as possible.

Order Processing

Orders are usually processed after confirmation. Processing times may vary depending on product availability and order volume.

If there is any unexpected delay, we will try to contact you using the information provided with your order.

Delivery

Delivery times can vary depending on your location, courier availability and other factors.

Once your order has been handed over to the delivery partner, delivery time may be affected by weather, public holidays, traffic or other circumstances beyond our control.

Delivery Address

Please make sure your delivery address and phone number are correct when placing your order.

If incorrect information causes a delivery problem, additional delivery charges may apply for re-shipping.

Failed Delivery

If a courier is unable to deliver your order because the recipient is unavailable or the address/phone number is incorrect, the courier may attempt delivery again or return the package to us.